The minute you enter one of our races parts of your entry fee goes to the administration costs, and banking charges to process your entry and payment.
The costs associated with this event start accruing even before the event date is announced and the requirement to commit expenditure year-round to the organization of an event on a single day is the reason why most race terms and conditions are no refunds. Whilst we may not be able to offer a full refund on all items, we believe we have set out a varied selection of options available to our runners, which are covered below.
If you have a query that is not covered here, please email islpta@isl.sch.zm
We understand that there can be many reasons why you can no longer take part, which could be outside of your control. Most races do not offer any form of refund in these circumstances and like them, we are also unable to offer a refund on all items. However, in fairness to all of our runners you can choose from one of the following options:
Request to defer your entry to the following year. Please note some items cannot be deferred; in most cases, these are non-transferable and non-refundable, once we receive your request, we will email you details of any other items you have purchased and whether they will be refunded or deferred.
Request to transfer your entry to another runner for the same fee, paid by the new runner.
Unlike many mass participation races, we offer a very generous deferral policy if you are injured and cannot take part your deferral is free. To request a deferral due to injury your request must be supported by a doctor’s or Physio note.
Once we receive your supporting documents, we will assess your eligibility and email you our decision, if your deferral request is confirmed your race entry to the following year will be discounted.
Once an entry deferral request has been accepted, they are non-refundable. Deferred entries are also non-transferable and can only be deferred to the following year’s race and cannot be rolled over to another year. Please note some other items cannot be deferred; in most cases, these are non-transferable and non-refundable, this will be clear on the terms & conditions form so please take the time to read this information before completing your request. Please notify the organizers to request to defer your entry from 2023 to 2024.
We reserve the right to postpone or cancel the race due to unforeseen or unavoidable circumstances outside of our control. If this happened all runners will receive a notification by email including more details on the following options available to you:
Your entry will automatically be transferred to the equivalent Virtual event. Once complete you’ll receive your medal and a 50% discount off the following year’s event. If you are unable to take part in the Virtual Event and you have not received your race bib, you can request one of the following:
Defer your entry to the following year free of charge; or
Transfer your entry to another runner, paid for by the new runner.
Please note any additional items you purchased such as T-shirts, race pack delivery, etc. cannot be deferred or transferred; in most cases these are non-refundable. Details of how these items will be processed will be in the notification email sent to all runners.
Discounted or free entries cannot automatically be transferred or deferred to another year. These will be treated on an individual basis upon receipt of your email.
As your entry is linked to your profile, you are unable to transfer it to another runner. If you would like to transfer your entry to another runner, we can administer this for you, provided that your race pack has not been processed, please email islpta@isl.sch.zm with the new runner’s full name, email, and mobile number, together with your full name, your order number and order email confirmation.
Any additional items you purchased such as T-shirts, race packs, etc. cannot be transferred to another runner; in most cases these are non-refundable, however, once we receive your request, we will email you details of any other items you have purchased, and whether they will be refunded or sent to you.
Please note that this will not be possible once the race pack has been issued and under no circumstances can race bibs be swapped after this stage.
Duplicate entries made in genuine error will be refunded in full. However, we reserve the right to cancel all duplicate entries without a refund if we have reason to believe that duplicate entries have been deliberately made with the intention of resale.
We hope that you will be really pleased with your kit, however, if you’re not, for whatever reason, please email us and tell us why and we will do what we can to put it right for you. If an item is faulty or damaged, please return it unused, in the same condition as it arrived with a written notice of the defect, subject to the fault or damage and availability we will either send you a new item in the post or refund the item.
Merchandise purchased with your entry will not automatically defer if you apply to defer your entry, for example, if items purchased have already been sent to you. However, if your entry has been transferred or deferred and you have not received any merchandise you purchased, you will either receive your merchandise in the post, a refund, or the items may be transferred or deferred with your race entry.
Please note – if you booked a Medal, Goody Bag & Finisher T-Shirt, this is part of your race entry; the goody bag and its contents are not additional merchandise and therefore are not subject to any merchandise refund terms.
At the sole discretion of the race organizer, you will be notified when your deferral/transfer has been processed.
